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FAQ's

 

Check out our FAQs below, if you still have a question go ahead and email us!

pursuitretro@gmail.com

 

General

Where is PursuitRetro Located?

PursuitRetro is located in Oregon, USA.

What's Your Mission?

To Plant 10,000 Trees in Oregon Forests by 2025, through our partners at OneTreePlanted.org 🌲

When Did You Start PursuitRetro?

PursuitRetro was born in the mountains on January, 2019. We are 5 total backpack designs in and have no plan to ever stop innovating.

Products

Are Your Backpacks Waterproof?

Yes, our NEW Captain Pack is built with 100% Waterproof Ballistic Nylon & YKK Zippers for Maximum Protection, all the way to the removable insert. Our packs can not be submerged under water. Yet...

What's the Removable Camera Insert Used For?

All included insert come with fully customizable padded velcro inside so you can adjust to whatever style fits your lifestyle best. Easily organize your camera/drone gear, 1-3 lens and your other accessories in the removable camera insert. 

How Many Quick Access Points Does the Captain Pack have?

The Captain pack comes equipped with quick side access to your camera and a back access hatch door that reveals your entire setup.

Shipping

Shipping Policy

We offer FREE U.S. Shipping on ALL Orders over $50!

Where Does My Order Ship From?

All Orders are Shipping from Oregon, USA.

How Long Will It Take For My Order to Arrive?

Typical shipments for U.S. orders is 3-5 business days.

How Do I Track My Order?

You will receive an email with tracking information after the package is shipped.

Do You Ship Internationally?

Yes we do!  Please note we cannot guarantee shipping times for international shipments. We also encourage our customers to be aware of their import tax, custom duties and any fees levied by the destination country.

How Long Do International Orders Take to Arrive?

Typical shipments for international orders is 10-14 days depending on the shipping destination. All orders are shipped from Oregon USA.

Lifetime Guarantee

What's Your Lifetime Guarantee?

We will exchange any backpack with manufacturer defects. Unfortunately, we do not cover cosmetic damage done or normal wear and tear.

How Do I Return/Exchange my PursuitRetro Purchase?

Please visit our Returns Policy

Can I Return My Order If I'm International?

All sales are final for international orders.

Other

 

Do You Guys Have Ambassadors/Affiliates?

Yes! Sign up Here!